CAPE TOWN – According to Columinate South Africa’s 2018 SITEisfaction report First National Bank has been named the best Digital Bank in SA.
According to their report it revealed that FNB customers had the most gratifying user experience.
Giuseppe Virgillito, Head of Banking App at FNB said, “We are honoured to once again be recognised as the best Digital Bank in South Africa. Digital Banking remains a core strategic pillar for the bank, both from an enablement and convenience perspective. Our customers not only appreciate a consistent user experience, but also getting access to a secure digital platform that allows them to effortlessly cater for their holistic banking needs.”
He continued, “We continue to reach important milestones in our digital migration journey as more customers become accustomed to our award-winning Banking App, Online and Cellphone Banking channels. However, what is even more gratifying is to get direct feedback on our customers’ satisfaction with the hard work we put in to provide them with a seamless banking experience.”
Virgillito added, “These accolades are testament to our ongoing commitment to deliver a consistent brand experience to our customers in a highly competitive market environment. We will continue to innovate and pioneer the use of technology and data to provide customer centric solutions that address the ever-changing needs of consumers.”
In May FNB in May launched a new digital platform, it allows individuals and businesses to open bank accounts in a few minutes by just taking a selfie and uploading it into the bank’s App.