Johannesburg – The ombudsman for banking services has received a record number of complaints about banks.
Internet banking fraud cases are the biggest contributor.
The ombud said internet fraud cases accounted for 19% of total complaints received. This is a 6% increase from 2020.
The numbers then dropped to a record low of 13%.
Standard Bank topped the list of cases opened for the year, followed by Capitec, FNB, Nedbank and Absa.
FNB saw a 34% decrease in complaints.